Why Do Some Tech Companies Seem to Hate Their Customers?
In 2009, after one of Facebook’s major UI changes that invariably ignited a volcano of tantrums from users who liked it how it was, Mark Zuckerberg allegedly sent round a memo to Facebook employees stating that: «The most disruptive companies don’t listen to their customers» Whether this memo was real or not, it highlighted a point about Silicon Valley’s attitude towards its users that has only become more entrenched since then. A couple of years ago I tried to communicate with Facebook’s advertising team about an ad that had been…
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